Buyer support
Download access, refunds, licences, checkout questions and account help.
Go to my accountHelp for buyers and teacher sellers
Purchases, downloads, listings, payouts, copyright and account issues — start here.
Seller support
Listings, storefronts, earnings, payouts, Pro membership and resource questions.
Open teacher dashboardReport a resource
Copyright, inappropriate content, broken files or marketplace policy concerns.
Submit a reportFrequently asked
The questions buyers and sellers ask most often.
How do teacher payouts work?
Free sellers receive a 70% payout and Pro sellers 80%. Completed eligible earnings accumulate and are sent on the seller's payout schedule, subject to verification, refunds and applicable marketplace and payment terms.
Can a teacher change plans later?
Yes. Start on Free and upgrade to Pro whenever the higher payout and added tools make financial sense.
What happens after a buyer purchases a resource?
The buyer gets access to the file through their account, and the transaction appears in the teacher's dashboard. Downloads are only released once the order is paid.
How are the files protected?
Resource files are never published as public links. Every download request is checked against a real paid order for that product before the file is released, and download counts and access windows are enforced per product.
Can a buyer still share a file they downloaded?
Technically yes — once a PDF is on someone's device it can be copied. The platform protects the storage endpoint, enforces purchase entitlement and limits link-based abuse; watermarking is planned as an additional deterrent.
How are copyright complaints handled?
A documented notice-and-review process, seller terms and moderation tools govern copyright complaints and takedown requests, with qualified legal guidance.
Still stuck?
Email the team and we will come back to you.